Refund policy

Return & Exchange Eligibility:

You may return or exchange items purchased exclusively from our website within 7 days of the purchase date. Products must be in their original condition, unopened and sealed, complete with original packaging and any associated accessories or promotional gifts.

Items purchased through third-party websites or physical stores are not eligible for return or exchange through our online process.

Conditions for Refunds:

We cannot refund products.

Cancellation Policy:

Orders can be cancelled within 24 hours of placement if they have not yet been shipped.

For orders that have already been dispatched, cancellation will occur only after confirmation from the shipping company.

Shipping Charges:

Customers are responsible for shipping charges when returning or exchanging items, unless the item has a confirmed quality issue or was incorrectly shipped, in which case we will bear the shipping costs.

Non-Returnable Items:

Certain products like oud and loose oils are not eligible for returns or exchanges.

Documentation:

Please keep your invoice handy, as it is required for any exchanges or refunds. Returns will not be accepted without the original invoice, and all items must be in their original condition, with outer packaging, brand tags, and accessories intact.

Customer Service Response:

Our customer care team aims to respond to all queries within 48 working hours.

For any further questions or specific requests regarding refunds and returns, please contact us at afnanlebanonn@gmail.com or via WhatsApp at +96176939495. We are committed to ensuring a smooth and satisfactory shopping experience.

Your privacy and security are of utmost importance to us, and we strive to ensure your experience with Afnan Perfumes is both secure and enjoyable.